TERMS AND CONDITIONS

ALEX SAXTON
Tel: 07815 318 455 http://www.alexsaxton.com

General Terms & Conditions
Please read these terms and conditions. If you are unable or unwilling to agree to these terms and conditions, please type “No” at the bottom and your booking will be terminated. If you agree to the terms and conditions, please ensure they are met by you as the client, in order to keep your appointment(s) with Alex Saxton Hypnotherapy.:-

Hypnotherapy Sessions and Fees
1.1. Each Hypnosis Programme comprises 4 weekly sessions lasting up to 60 minutes each. The single Stop Smoking Hypnotherapy Session lasts approximately 90 – 120 minutes and costs £250
1.2. All session fees are payable in advance in order to secure the booking, failure to do so will result in a cancellation of the session
1.3. You are required to remember to pay the session fees on time, please note, you will not be reminded to do so by Alex Saxton Hypnotherapy
1.4. Payment method accepted is a Bank Transfer or PayPal. Bank details are provided in the booking confirmation email sent out to new clients
1.5. Invoices are issued on request
Commitment, Standards of Behaviour and Code of Conduct
2.1. Therapy requires commitment and motivation to gain the best results. Part of the progress happens during the sessions, and part is achieved through reflection and doing the assigned homework
2.2. As a client you commit to engage with the process both during the session and afterwards, by completing any homework that you are given
2.3. Throughout your therapy (inclusive of initial consultation/sessions) you will be treated with respect, including respecting your privacy and confidentiality (see point 8)
2.4. You in turn agree to treat your therapist with respect, including the privacy and confidentiality of all employees of Alex Saxton Hypnotherapy
2.5. If your conduct should contravene these standards, then we reserve the right to terminate the session and or refuse any future sessions. Any payment for sessions made in advance will be forfeited
2.6. You agree to attend sessions on time
Consumer Contracts Regulations
3.1. You have the right to cancel any order made over the phone, by email, or via text as per the Consumer Contracts Regulations 2013
Cancellation Policy
4.1. Our cancellation and rescheduling policy requires at least 24 hours notice in writing or the full session fee will be charged. This minimum period of cancellation allows Alex Saxton Hypnotherapy the opportunity to offer the cancelled session to another client
4.2. Appointments booked less than 24 hours in advance cannot be cancelled or rescheduled without the full fee being charged
4.3. Any request for refund for advance paid sessions cancelled prior to the agreed 24 hours will be made by direct payment to your bank account within 5 working days of the date of the request
4.4. If an emergency requires Alex Saxton Hypnotherapy to cancel your session, as much notice as possible will be given to you (see point 7). If this notice is less than 24 hours you will be entitled to a full refund for the session if you prefer not to reschedule. This will be processed within the above timescale
Punctuality
5.1. If you are running late or anticipate running late for your session let the practice know. Whilst every effort will be made to accommodate lost time, this is not always possible and therefore please understand that the session may have to finish at the originally scheduled finish time
5.2. Continued tardiness to sessions or frequent cancellations made within 24 hours, will result in a discontinuation of therapy with Alex Saxton Hypnotherapy
Contacting You
6.1. If it is necessary for Alex Saxton Hypnotherapy to contact you this will be done via your preferred method (as indicated in your answered Client Information Gathering Form, which is completed prior to your first hypnotherapy session)
6.2. It is your responsibility to update Alex Saxton Hypnotherapy of any changes to your contact details
Confidentiality
7.1. Your privacy is of the utmost importance to Alex Saxton Hypnotherapy. Any information that is collected from you as a potential client or client, including contact details is held in the strictest of confidence and will never be shared with external parties without your express permission with the following exceptions:
7.1.1. Self-Harm: Alex Saxton Hypnotherapy may need to contact your GP if you are feeling suicidal and intend to carry out serious self-harm
7.1.2. Abuse/Injury to a Minor: Alex Saxton Hypnotherapy is legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information
7.2. In order to meet Continuous Professional Development (CPD) requirements, anonymous case histories are sometimes discussed with peer-support groups and supervisors. Please note that no personal details are ever shared
Therapy Duration
8.1. A committed and motivated client is likely to achieve their realistic goals. Results are not guaranteed for every person, and it would unethical to make this claim. People react differently to hypnosis and other therapeutic techniques used in the sessions, so results may vary from person to person
8.2. Therapy duration and number of sessions estimates are based on those provided to previous clients, however as all clients and conditions are unique these estimates are subject to change and more may be needed. NB the average number of sessions tends to be 4 sessions, unless the client wishes to achieve an additional goal, in which case more sessions will be required and this will be discussed at the time
Specific Conditions for Online Hypnotherapy Sessions:
9.1. Online hypnotherapy is not available to clients that are suffering from any diagnosed psychiatric condition, psychological illness or epilepsy nor anyone under the supervision of a psychiatrist without their full consent
9.2. It is required that clients provide the following information on the questionnaire:
9.21. Contact details for your next of kin and the correct physical address where you will be when you attend online therapy
9.22. Name and full practice address and telephone number of their GP and that they authorise the therapist to contact the GP if the therapist regards it as essential for either the wellbeing of the client or others
9.3. It is also required that clients:
9.31. Will take part in all sessions free from the influence of either alcohol or drugs and will provide a list of any prescription medicines they are currently taking
9.32. Will ensure that the environment in which sessions are undertaken shall be safe and free from distractions and will inform the therapist if there is anyone else present or monitoring the session
9.32. Will not record the session (either by sound or visual means) without prior permission from the therapist
9.33. Understand and accept that the therapist may terminate the session without warning if the therapist should determine that the session has been booked for some purpose other than to receive therapy, and that should this occur, the client will remain liable for any session fee that may have been paid in advance
9.34. Have an understanding of hypnosis, including its purpose, methods and possible side effects and that you consent in full to having this treatment
9.35. Any hypnosis MP3 recordings received from this practice should never be used while operating heavy machinery, driving, having a bath or performing tasks which require concentration. They may only be listened to in a safe place like a bed or a chair. These recordings are intended for relaxation purposes only. They are not a medical or therapeutic device and aren’t intended to diagnose, treat, cure or prevent any medical condition or disease